At METS we provide the in life support for your equipment around the clock, 24 / 7, 365 days a year.
From programmed and planned maintenance regimes, to capacity management, system and infrastructure upgrades, METS can provide you with the solution to keep your networks and essential services running.
Our teams of nationwide engineers provide you with the information and field feedback that give you the assurances that your equipment will perform to the required parameters when demanded.
We do not offer standard gold and silver level services as offered by some others, as we acknowledge every requirement is different and the maintenance support solution is individually tailored by us, to suit your operational demands.
Our dedicated 24 / 7 call triage centre puts you in contact with your field support function. With pre defined Service Level Agreements, measureable and visible, you can measure the "value" of the service we are providing. Up to the minute information and communication is priceless in an operational environment, so reporting and progress updates via our Protrack WEB support tool is a real time "snapshot" of your current situation, either planned or unscheduled. It allows you to make informed decisions on your current operational status. METS pride ourselves on completing on time every time and to the highest Quality standards. This is further enhanced by our team of experienced Field Auditing Engineers who ensure the Quality we and you require is maintained.
- Site Surveys
- Asset register management
- Planned maintenance
- Report generation
- 24/ 7 call centre
- Fault finding & resolution
- Network maintenance & capacity management
- Site services infrastructure maintenance and capacity management
- HVAC
- AC & DC Power system maintenance
- Remote alarm monitoring & triage